FAQs

Yes we sure do! We’re proud to be an Australian family owned business supporting Australian manufacturers. 

However, some of our mats are ethically manufactured internationally to try and keep costs down.

Order confirmation emails are automatically sent when an online order has been placed. If you have not received your order confirmation email, please check your junk and spam folders. If it is not there, then you may have entered an incorrect email address.

Please send us an email at [email protected] so that we can check and update your email address accordingly.

Yes absolutely! You will receive tracking details in your order completion email so that you can keep track of the status of your parcel. We use a combination of Australia Post, Couriers Please, TNT/Fedex and Direct Freight for our deliveries.

Please upload brand guidelines and/or high resolution image of your logo.

We accept all vector art (AI, EPS or PDF files). Please ensure design elements and all fonts are converted to outlines.

Artwork quality needs to be 300dpi minimum and can be in .jpg or .png file.

A digital proof of your mat design will be emailed within 48 hours after payment. Once approved, your mat will go into production.

There are over 250 colours to choose from and you may have as many as required on the mat!
Please CLICK HERE to view our full colour range PMS Reference numbers.
We DO NOT work with HEX, CMYK OR RGB colours – only the ones in our Palette or Pantone Matching System (PMS)

It really depends on your order!

Nylon top washable mats:
Our manufacturer prints locally in Australia weekly. The standard leadtime is 7-10 days from approval of a customer’s Artwork Design. The mats take a couple of days to dry and are posted out via Australia Post or Couriers Please soon after.

Other Mats: These can take 2 – 8 weeks depending on mat type – usually mentioned in Product Details

** Please note this is a guide only and does not include proofing and postage times. These times can be extended during busy periods or if your order is a larger quantity.

Our Deluxe printed mats:

• The Backing : 100 % Nitril-rubber and not PVC like many lower priced products.
• The Top Side: 100 % High-Twist Nylon (HTN); Pile Height: 8.5-9.5mm The mat starts off as a white fabric and the colours are inkjet dyed into it with a hi-tech printing process.

Each style of mat has drop down box to show available sizes, and the price will change accordingly

 Launderable Mats:
• 60cm x 90cm (Popular Home Size)
• 85x115cm (Popular with new homes with larger doors)
• 85x150cm (Popular Business Size)
• 120cm x 180cm
• 150cm x 200cm
• 150cm x 240cm

Custom Size mats available and are generally more expensive due to work involved and materials used. When custom mats are made, manufacturers cut down a larger mat and manually re-edge with rubber. This adds time and also means the mats are only to be hosed to clean, not washed in a Washing Machine.

Outdoor Mats available in sizes as per Product Page

Our Deluxe Mats are washable doormats and are commercial quality which can handle lots of foot traffic and are fine outside unless in full sun or rain. The sun will fade the mats, and if in the rain, they will hold water within the fibres, so not recommended in those situations. Hang to dry

We recommend you choose from our Outdoor Mat range [here] for mats which are left in the weather 

Australia-wide Shipping is FREE

Please contact us for INTERNATIONAL postage at [email protected]

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. 

Shop GIFT CARD